Help CenterDigital Precision Powder Scale Dispenser Combo – Troubleshooting and Support
The Digital Precision Powder Scale Dispenser Combo (commonly referred to as the Scale Dispenser Combo) is a legacy product from PACT, Inc. that pairs the Digital Precision Powder Scale (DPPS) with the Digital Precision Powder Dispenser. This combo is no longer manufactured or available, and we cannot repair it due to discontinued and unavailable parts. We apologize for any inconvenience this causes and have provided some troubleshooting tips below to assist you.
Troubleshooting Common Issues:
- Scale and Dispenser Not Communicating
- Potential Fixes:
- IR Alignment: Ensure the infrared (IR) light on one unit is properly aligned with the receiver on the other. Misalignment can prevent communication.
- IR Visibility: Check that the IR light is visible and functioning. If the unit was dropped or opened, the light may have shifted or been pushed out of place.
- IR Alignment: Ensure the infrared (IR) light on one unit is properly aligned with the receiver on the other. Misalignment can prevent communication.
- Outcome: If these steps don’t resolve the issue, the problem may be due to internal damage or part failure. Unfortunately, we cannot repair the combo (see below).
- Potential Fixes:
- General Repair Limitations
- The Scale Dispenser Combo relies on components that are now globally obsolete. We’ve exhausted our stock of replacement parts and can no longer source them, meaning repairs are not possible.
- If your unit is malfunctioning beyond the troubleshooting steps above, it may no longer be serviceable.
- The Scale Dispenser Combo relies on components that are now globally obsolete. We’ve exhausted our stock of replacement parts and can no longer source them, meaning repairs are not possible.
Availability and Repair Status:
We no longer produce or stock the Scale Dispenser Combo, and its essential parts are discontinued. This means we cannot offer repairs or replacements. We regret any frustration this may cause.
Looking for Alternatives:
If your Scale Dispenser Combo cannot be fixed, we recommend researching Lyman reloading products as a potential replacement. Their scales and dispensers may suit your needs.
Questions?
If you have additional questions or need help with troubleshooting, feel free to reach out. We’re here to support you as much as possible with this legacy product. Thank you for choosing PACT, Inc.!