Help CenterPotential Fraud Orders at PACT, Inc.
At PACT, Inc., we’re committed to protecting our customers and our business from fraud. Occasionally, an order may be flagged as a potential fraud risk due to factors like a mismatch between billing and shipping addresses, unusual payment method details, or other inconsistencies. While we take these situations seriously to ensure security, we understand it can be frustrating if it’s simply a mistake. Here’s how we handle it and what you can do to resolve it quickly.
Why Your Order Might Be Flagged:
Some common reasons include:
- The billing address on your payment method doesn’t match the shipping address.
- Unusual activity or discrepancies with the payment details provided.
- Odd order quantities
How to Resolve It:
To verify your order and get it moving, please send us one of the following:
- A photo ID (e.g., driver’s license) showing an address that matches the billing address on your order.
- A recent utility bill, bank statement, or similar document with your name and the billing address listed on your order.
You can email these documents to info@pact.com or reply directly to any communication we’ve sent about your order. Please redact any sensitive information (like account numbers) not needed for verification.
Next Steps:
Once we receive and review your documentation, we’ll process your order as quickly as possible. Responding promptly helps ensure your gear ships without unnecessary delays. If you’re unsure about what to send or have questions, feel free to reach out to us—we’re happy to assist.
Thank you for your patience and cooperation as we work to keep transactions secure for everyone!